Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  4. From here, you need to select your shipping methods and click “next” button.
  5. Next you’ll need to choose your payment method then click “next” button.
  6. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  7. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?

<<Holly Jolly>> offers various kind of Payment Methods as shown below :-

1. Credit Card / Debit Card / Online Banking

Via Paypal / Qlicknpay (Visa or Mastercard / Internet Banking)

2. Offline Bank Transfer

Bank : <<PUBLIC BANK>>
Bank Account : << 3219960607 >>

After you made the payment, please send us the payment receipt for reference.

You may send the payment receipt to LIVE CHAT or email us to Email Address : << info@hollyjollymy.com>> for order confirmation.

Note: Your purchased products will be delivered once we have received the payment.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. What is the product’s transaction currency?
All products transaction currency will be done in <<MYR>>.

Q. How long does the delivery usually takes?
Delivery usually will takes about << 2-5 working days>>.

Q. I still have doubts!
Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly contact us via LIVE CHAT below or send us an email to <<info@hollyjollymy.com>> for us to clear your doubts

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